Shangri-la offers Covid cover

Medical emergency insurance offered to Singapore-bound guests booked into one of the group’s four hotels in the city if they are diagnosed with the virus during their stay

INTERNATIONAL travellers considering upcoming visits to Singapore this year are being offered Covid-19 medical coverage at no additional charge by Shangri-la Group.

Guests booking a stay in one of Shangri-La’s four hotels in Singapore can receive emergency medical coverage of up to S$250,000 (about US$190,000) should the guest be diagnosed with the virus during their stay at the property.

The coverage is currently only available to international guests travelling to Singapore via the Reciprocal Green Lane or if the guest is in possession of an Air Travel Pass.

The introduction of the medical coverage builds on the Shangri-La Group’s Shangri-La Cares commitment.

“We have chosen to start with the Singapore market as the Singapore government has been proactively relaxing travel restrictions in a gradual and calibrated manner and has highlighted Covid-19 insurance coverage as a key enabler to rebuilding traveller confidence,” said Chan Kong Leong, regional CEO for Shangri-La Group in Southeast Asia and Australasia.

To receive the emergency medical coverage, guests will have to book their stays at a publicly listed rate directly through Shangri-La Hotels & Resorts mobile app, or through the reservations hotline and email directly with Shangri-La Hotels & Resorts for stay dates between 1 January and 30 June 2021, and they will be automatically covered under the policy at no additional charge.

Underwritten by AIG, the coverage includes emergency medical expenses of up to S$250,000 for medically necessary and reasonable costs should the guest test positive for Covid-19 during their stay.

The policy also covers additional accommodation (room only) and travel expenses should the guest need to extend their stay for medical reasons. Guests can contact a dedicated AIG customer service team for assistance if they are diagnosed with the virus during their stay in Singapore. They will also have access to emergency travel assistance that is available around the clock during their trip.

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