Sheraton Macao to offer groups seamless arrival service

MACAU Soon-to-open Sheraton Macao Hotel, the brand's largest property in the world, aims to cut the group check-in process from the standard seven minutes to a minute or less per person.

Upon the guests' arrival in Macau, each bag is issued a barcoded tag with a corresponding stub given to the owner. At the hotel, the bags are to be taken for storage through a conveyor belt. After the individual has completed registration and handed over his luggage tag, an internal alert is activated for the delivery of the guest's bag to his room. The barcoded luggage tag system can be implemented at airports as well as ferry and bus terminals.

Sheraton Macau has allocated 16 check-in counters and eight mobile counters to serve large groups.

A special service has also been designed to issue guests their room keys even before reaching the hotel. This applies to groups occupying 50 rooms or less. Guest data will be captured in the hotel’s Property Management System for quick access, doing away with processing at the front desk.

For delegations that have booked more than 50 rooms, there is a key express service, which allocates room numbers to corporate group guests before arrival. The hotel staff need only to match the guest's ID documents with the personal details in the booking engine before issuing the room key.

Set to debut on September 20 in the bustling Sands Cotai Central resort, Sheraton Macao is gearing up to further enhance the territory's standing as a business events destination. It features 3,896 rooms and 15,000sqm of meeting space. Its pillarless Kashgar Ballroom, measuring around 4,900sqm, accommodates over 5,000 guests theatre-style, and is divisible into 16 soundproofed meeting rooms.

Johna Baylon


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