EVENT-MANAGEMENT tech provider EventsAir has unveiled an AI-powered support tool designed to transform how event planners access and engage its platform.
The new integrated solution promises a faster and more seamless access to to support resources in the EventsAir platform. Technology powered by Intercom, a company regarded as a global leader in AI-driven customer service solutions, is used alongside responsive support from EventsAir.
The integration of AI technology is described by EventsAir as a game-changer for event professionals who often operate under tight deadlines and high stakes. The access instant support enables planners to troubleshoot challenges in real time, minimise disruptions and keep events on track.
An AI-powered assistant called AirBot is built into the new tool to offer instant and accurate answers around the clock to ensure users quickly resolve common issues and find the guidance they need.
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For more complex questions, EventsAir’s team of support professionals can provide “the same hands-on expertise customers have always trusted”, a company spokesman said.
“EventsAir has always been committed to innovating in ways that make the lives of event planners easier. Integrating AI into our support ecosystem allows us to set a new standard for how customer support should be delivered,” said Chris Ridd, EventsAir chief executive.
“Our users deserve intelligent tools that empower them to work smarter, and this launch is another step toward that promise.”
SUPPORT-HUB ENHANCEMENTS OFFER…
• Access to instant answers provided anytime through AI-powered live chat.• Ability to navigate a centralised help centre containing how-to guides, tutorials, and resources tailored to event planners.
• Direct connections to with expert support professionals for live, 24/7, personalised assistance if needed.
