CAIRNS Convention Centre has again achieved AIPC Quality Standards certification after an external audit this month paved the way for another Gold Level certificate from the convention management association.
The venue joins a group of 30 AIPC centres that have successfully maintained the association’s international certification, with several additional centres in various stages of the certification process.
More… Cairns expands on conference sustainability
“The AIPC Quality Standards program was developed as an industry-specific certification for confirming and documenting a centre’s accomplishments in key areas of convention centre performance, and is the only such specifically purposed form of certification in the industry,” said AIPC president Greg O’Dell.
Achieving gold level in the audit demonstrates to owners, colleagues, and clients that the venue is addressing international standards of performance in management procedures, said a spokesperson for Cairns Convention Centre.
The program standards identified and audited address ten key areas, including Customer Service, Quality of Facilities and Operations, Employee Relations, Health, Safety, Security and Emergency Response, Financial Integrity, Community Relations, Environmental Responsibility, Industry Relations and Supplier Relations.
AIPC members who complete the audit process report that it not only serves to document their procedures but also enables them to clarify any shortcomings for corrective action. The process is also seen as an excellent team-building exercise because it involves all management staff in a collaborative effort with a clear accomplishment at the end.
From the Archive… Cairns’ crocodiles draw China incentive
“The AIPC Quality Standards program is a valuable way for managers to ensure they are delivering quality – a form of documentation that serves many purposes, including the reassurance of clients,” O’Dell added.
The external auditor for the AIPC Quality Standards Certification program is engineer Rick Knowlan, president of Knowlan Consulting Group, of North Vancouver, Canada, which specialises in strategic management consulting. Knowlan said: “Cairns Convention Centre’s Internal Audit score qualifies for certification at the Gold level. This was a very high-quality submission fully deserving of a ‘Gold’ certification even with the AIPC’s stringent scoring requirement.”
